A clearer path from tenant request to resolution.
MendKite brings maintenance intake, urgency review, vendor coordination, visit scheduling, and resolution records into one workflow for property teams.
For teams that want a clearer handoff from the first report through the recorded outcome.
Tenant submission
Heating is uneven
Property and unit details, issue description, selected urgency, and availability are captured together.
Urgency context recorded
Ready for operator review
Visit window proposed by operator
Appointment recorded after confirmation
A proposed visit is not a confirmed appointment. Status and coordination notes are operator records, not tenant messages.
The maintenance workflow
Keep each handoff visible from report to recorded outcome.
MendKite gives property teams a shared record to review and update as work moves forward. Operators remain in control of vendor and appointment coordination.
Capture the tenant request
Tenants submit the property, unit, issue, selected urgency, availability, and contact details in a structured request.
Add urgency context for review
MendKite records the submitted urgency and adds a triage classification so operators can assess what needs attention.
Review and assign an approved vendor
Authorized operators review the request and coordinate the next step, including assigning an approved vendor when appropriate.
Coordinate a visit and track activity
Operators propose visit windows, record appointment confirmation, and keep status changes, clarification activity, and private notes with the request.
Record completion or resolution
When work is complete, operators can record visit completion and resolution notes in the request history.
Operator workspace
Human-led coordinationFor operators
- Review requests by status and urgency
- Open submitted details and clarification activity
- Assign approved vendors through work orders
- Record proposed windows and confirmed appointments separately
- Keep private notes, status changes, and resolution records
Clear status boundaries
A proposed visit window stays distinct from a confirmed appointment. Status changes, clarification activity, and private notes are recorded for operators; MendKite does not send those records to tenants as automatic updates.
For property operations
Maintenance context, organized for the team handling it.
Start with a structured tenant report, then keep operator review and coordination activity attached to the request.
- Small and mid-sized rental portfolios
- Property managers who need structured tenant requests
- Operations teams reviewing work across incoming channels
- Operators who need submitted context in one inbox
Published MendKite plans
Choose a plan for your portfolio.
The current published plans are billed monthly. Each plan links to the existing MendKite onboarding flow.
Interested in the founding-pilot concept? Request a demo to discuss it. Pilot pricing, eligibility, duration, and commitment terms have not been published; the plans above are the current priced offers.
Request a demo
See how the workflow could fit your portfolio.
Share a little about your portfolio and what you would like to see in a MendKite walkthrough. You can also mention the founding-pilot concept in your note.
No published pilot terms are available yet. The form records your message so the MendKite team can review your request.
Include portfolio context and the parts of maintenance coordination you want to explore.